Location: Sioux Falls, SD (Corporate Office)
For more than 40 years, SONIFI has provided guest technologies and professional services that help hoteliers improve guest satisfaction, simplify operations, and increase revenue. Our innovations have guided the hospitality industry through changes in guest behavior, digital expectations, and connected experiences.
Today, we continue to lead with integrated, smart digital hospitality solutions — including guest Wi-Fi and internet services, interactive TV platforms, entertainment solutions, and device/system integrations.
The Customer Success Specialist provides critical sales and customer support to drive solutions contracts, strengthen relationships with hotel customers, and support revenue growth. This role partners closely with Regional Sales Managers and Customer Success Managers, supporting both pre-sales and post-installation activities across the customer lifecycle.
This role is a key connector between customers, sales, and internal teams. By ensuring accurate documentation, timely communication, and smooth execution from order through installation, this position directly impacts customer satisfaction, retention, and SONIFI’s ability to grow and scale its hospitality solutions.
• Support Regional Sales Managers and Customer Success Managers with reporting, documentation, and customer communications across multiple systems and tools
• Proactively follow up on outstanding customer documents, open items, and issue resolution
• Maintain accurate and timely customer records in CRM systems, including onboarding, account updates, and ownership alignment
• Provide day-to-day customer support via email, phone, Teams, and other channels on invoices, contracts, collections, part orders, channel changes, and related inquiries
• Partner cross-functionally to ensure a smooth onboarding experience, including documentation, order processing, and installation tracking
• Manage and support the Order-to-Installation Process (OIP) to ensure timely and accurate delivery
• Assist with lifecycle management activities, including aftermarket product sales and account support
• Protect confidential and proprietary SONIFI information in all interactions
• Support special projects and initiatives as assigned by leadership
• Build foundational knowledge of CPQ and SPT tools and support document review and processing within install workflows
• Contribute to continuous improvement of processes and customer experience
Why You’ll Love Working at SONIFI
We offer competitive compensation and a comprehensive benefits package, including:
Together, we can build your future. SONIFI is proud to be an Equal Opportunity Employer. We consider all qualified applicants regardless of age, race, national origin, sex, disability, veteran status, or other protected status.
If you require assistance with the online application due to a disability, please contact Human Resources at 605-988-1000. Learn more about Equal Employment Opportunity at eeoc.gov. SONIFI participates in E-Verify.
...We are hiring Traveling Conveyor Electricians to work on conveyor installation and automation projects in large distribution centers and fulfillment facilities across the country. Responsibilities Install and wire electrical components for conveyor systems...
...MASTER FURNITURE CRAFTSMAN Join our winning team at 1915 South as a Master Furniture Craftsman. 1915 South owns and operates 28 Ashley stores and 3 distribution centers across the southeast. If you want to take your career to a new level of professional success with...
...Assistant LMRT Program Director $8,000 Sign-On Bonus Our Comprehensive Benefits Package We support our leaders so you can focus... ...license (required) Minimum of 3 years of experience in radiology (clinical, teaching, or both) Bachelors degree (preferred)...
...business advantage, personal growth and, ultimately, create business success. Job Summary The Geology, Geophysics, Reservoir Engineering (GGRE) IT organization is responsible for delivering Digital & IT solutions to Geoscience and Reservoir Engineering staff within...
NOTICE: The posting for local applicants only - is not for those applying for a global assignment and/or for employees working outside of Cipla's US Subsidiaries or Affiliates Job Title: Facilities MaintenanceTechnician Department: Engineering & Maintenance Location: Central...