Job Description

The Store Manager is responsible for overseeing all aspects of store operations, including team leadership, customer experience, sales performance, and profitability. This role drives business growth by executing strategic initiatives, optimizing daily operations, and fostering a high-performing team environment. The ideal candidate is a strong leader with business acumen, operational expertise, and a commitment to delivering exceptional customer service.

• Oversee day-to-day store operations to ensure efficiency, productivity, and service excellence
• Lead, coach, and develop team members to achieve performance goals
• Create and maintain a positive, motivated, and team-oriented work environment
• Ensure proper staffing, scheduling, and coverage to support business needs
• Drive sales performance and profitability through effective planning and execution
• Identify opportunities to grow market share and expand customer relationships
• Support and execute promotional, pricing, and merchandising strategies
• Monitor key performance metrics and adjust strategies as needed
• Ensure a high level of customer service across all interactions
• Address customer concerns and resolve issues in a timely and professional manner
• Build and maintain strong relationships with customers and stakeholders
• Support budgeting, forecasting, and financial planning activities
• Monitor expenses and identify opportunities for operational improvement
• Develop and execute store-level action plans to meet business objectives
• Support hiring, onboarding, training, and performance management processes
• Provide coaching, feedback, and development opportunities for team members
• Partner with leadership on employee relations and workforce planning
• Ensure compliance with company policies, procedures, and regulatory requirements
• Promote and maintain a safe work environment
• Address safety concerns and ensure proper reporting and follow-up
• Communicate effectively with internal teams and leadership
• Provide regular updates on store performance, operations, and key initiatives
• Perform additional duties and special projects as assigned

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Strong business acumen and understanding of sales and operations
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving skills and attention to detail
• Customer-focused mindset with a commitment to service excellence
• Experience in retail, distribution, or building materials environments
• Prior experience in a management or leadership role
• Experience with budgeting, planning, and performance management
• Proficiency in business software tools (e.g., Microsoft Office)
• Ability to work in a retail, warehouse, or store environment
• Ability to stand, walk, and perform physical tasks as needed
• Ability to work extended hours, including evenings or weekends, based on business needs
• Comfortability interacting with employees, customers, and vendors on a regular basis

• Health Care Benefits
• 401(k) with employer match
• Paid Time Off

About the company

QXO is the fastest growing publicly traded distributor of building products in North America. The company is executing its strategy to become the tech-enabled leader in the $800 billion building products distribution industry and generate outsized value for its shareholders. QXO expects to achieve its target of $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate  on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

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