Job Description

Salary: $70,000 - 110,000 per year Requirements:

• We require a bachelors degree, or an associates degree plus 2 additional years of relevant experience, or a high school diploma/GED plus 4 additional years of related experience.
• We require Epic Cadance certification.
• We require Epic Referrals certification.
• We look for a minimum of 3 years of experience supporting and/or implementing Epic Cadance and Referral applications, including builds and configurations in those modules.
• We need experience with operational workflows, advanced troubleshooting, system analysis, integrations, and end-user support.
• We value experience presenting technical concepts to stakeholders and training end users.
• We prefer 5 or more years of Epic Cadance and Referral support and build experience.
• We prefer experience in hospital revenue cycle, patient scheduling, finance/billing, or other healthcare operations areas.
• We prefer prior experience as an Epic super-user or in a healthcare operational environment.
• We view Lean Six Sigma Green Belt certification as an advantage.
• We also value additional ancillary Epic certifications.

• We serve as a senior subject matter expert for Epic applications, workflows, integrations, and operational processes.
• We independently lead Epic design, configuration, testing, implementation, optimization, and support for complex initiatives and system integrations.
• We partner with operational and technical stakeholders to review workflows, identify root causes, recommend solutions, and drive system improvements.
• We troubleshoot complex tickets, enhancements, integrations, and cross-functional system issues.
• We perform advanced Epic builds, customizations, and configuration changes, including security updates, order sets, templates, scheduling logic, provider setup, and integrated workflows.
• We coordinate third-party and internal application integrations to ensure reliable interoperability and functionality.
• We support system upgrades, release activities, integrated testing, maintenance, and prioritization of enhancements.
• We communicate project progress, risks, milestones, and recommendations to leadership, operational teams, and end users.
• We assist with user training, create training materials, and guide super users and operational leaders.
• We mentor junior analysts and share best practices for operations and project delivery.
• We participate in ongoing professional development through Epic training, certifications, conferences, and industry forums.

• Support
• Security

More:

We are Boston Childrens, and this role is a senior Epic application position focused on supporting clinical, financial, and operational workflows through expert-level system design, build, integration, and ongoing optimization. We offer a comprehensive benefits package that includes flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous time off, a 403(b) retirement savings plan, pension benefits, tuition support, select license and certification reimbursement, cell phone plan discounts, and reduced T-pass rates. Our teams are built on passion and collaboration, and this position works closely with operational leaders, IT teams, vendors, and stakeholders to deliver meaningful improvements across the organization.

last updated 24 week of 2026

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