Job Description

Job Description:
Job Title: Sales Support Administrator I

Location: Rockford, IL 61103
Work Model: Onsite (Hybrid flexibility after training)
Duration: 12 months (Possible Extensions)
Hours: 40 hours/week
Schedule: Monday Friday, 8:00 AM 4:30 PM (30-minute lunch, some flexibility)
Pay Range: $24.00 - $30.00 Per hr. on w2.

Position Overview

We are seeking a proactive and detail-oriented Sales Support Administrator to provide administrative and operational support to the sales team. This role plays a critical part in ensuring smooth order processing, customer communication, and overall sales operations.

The ideal candidate will be a self-starter with strong organizational, communication, and task management skills , capable of handling a high volume of orders and customer interactions in a fast-paced environment.

Key Responsibilities

Sales & Order Support

• Process a high volume of sales orders via email and internal systems
• Manage order entry, tracking, and status updates
• Handle RMA (Return Merchandise Authorization), credit, and rebill processes
• Verify pricing, order accuracy, and shipment details

Customer Communication

• Serve as a point of contact for customers via email and outbound calls
• Address customer inquiries, concerns, and complaints professionally
• Communicate customer feedback to the sales team
• Support both U.S. and Canadian aftermarket sales operations

Administrative & Reporting Support

• Prepare and report monthly sales results and performance updates
• Maintain organized records of customer interactions and transactions
• Manage email inboxes and prioritize tasks effectively

Cross-functional Collaboration

• Work closely with sales representatives and internal teams to ensure timely order fulfillment
• Support a team of 12 members (this role will be the 13th team member)
• Assist in maintaining strong internal and external relationships

Work Environment

• Office-based role (cubicle setup; all equipment provided)
• Hybrid flexibility available after initial training period
• Collaborative team environment with direct supervision from the XXXX

Interview Process

• 1 In-person interview (30 45 minutes)

Required Qualifications

• 1 3 years of experience in sales support, customer service, or administrative roles
• Experience with order entry, order tracking, or sales operations support
• Strong communication skills (email and phone)
• High attention to detail and organizational skills
• Ability to manage multiple tasks in a high-volume environment
• Proficiency in Microsoft Office (Excel, Outlook, Word)

Preferred Qualifications

• Experience in aftermarket sales, light industry, or manufacturing environments
• Background in pharmaceutical companies or third-party resellers (e.g., distribution or water systems industry)
• Experience handling RMA, credits, and billing adjustments
• Strong email management and task prioritization skills

Core Competencies

• Sales Operations Support
• Order Management & Processing
• Customer Service & Communication
• Data Entry & Accuracy
• Task & Time Management
• Problem Solving & Follow-up
• Cross-functional Collaboration

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