Job Description

Description

Agilysys (NASDAQ: AGYS) is a SaaS technology leader transforming the hospitality industry. Our cloud-based platform powers leading hotels, resorts, casinos, and restaurants — helping them deliver seamless operations and unforgettable guest experiences. We’re a team of innovators and problem-solvers bringing the art of hospitality into the digital age through technology that connects people, simplifies complexity, and drives smarter decisions.

Headquartered in Alpharetta, GA, with offices across North America, APAC and EMEA, we’re shaping the future of hospitality tech. For more information, visit www.agilysys.com 

Position Overview 

We are currently seeking an experienced Gaming Sales Engineer to join our Sales Engineering team. The successful candidate will work with customers to create and present Agilysys F&B solutions that translate software features into business benefits, solve customer needs, and maximize value for the customer. A familiarity with InfoGenesis POS is required. The Gaming Sales Engineer will help drive our mission of delivering top-notch F&B solutions that address our customers' needs and contribute to our growth and success as a company.

Your duties will include:

• Product Demonstrations & Presentations
• Pre-Sales Support (Requirements Gathering, Solution Definition & RFP Responses)
• Company Promotion (Trade Shows & Conferences)
• Define the functional and technical solutions for customers in collaboration with Product Owners, including RFI/RFP technical solutions. These solutions will cover the full range of F&B solutions.
• Develop requirements documentation that clearly reflects Gaming customer needs.
• Maintain sales demo environment

Requirements for success: 

• Bachelor’s degree preferred or equivalent combination of technical education and work experience
• 3-5 years of experience as a Sales Engineer or related customer-facing experience
• Expert knowledge of Agilysys’ F&B Products including InfoGenesis, IG Flex, OnDemand, and KDS
• Deep industry knowledge in the Casino space
• Strong understanding of enterprise software principles (API, relational databases, networking, services).
• Road Warrior: Over 50% travel
• Secures input from all necessary stakeholders as necessary, to ensure appropriate solution is provided
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customer’s business requirements.
• Opportunistically pursue and collaborates with sales to ensure these opportunities are effectively covered and advanced
• Solid understanding of hospitality business best practices.
• Exceptional verbal and written communication skills
• Enthusiastic personality and a passion for hospitality

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Conditions may require the Company to modify this job description and the Company reserves the right to exercise its discretion to make such changes.

Must be willing to complete all license applications, background checks, security checks and/or any other documentation and provide copies of any identification documents required by any State, Federal or Tribal governmental agency to maintain compliance with their laws and to successfully perform in the role.

Agilysys is an equal opportunity employer.  In compliance with Federal and State EEO laws, qualified applicants are considered for all positions without regards to race, color, gender, religion, national origin, ancestry, place of birth, age, marital status, sexual orientation, disability, or veteran status.

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