Job Description

Job Title: Restaurant / Nightlife Operations Manager
Location: Downtown Chicago

Position Summary

We are seeking a highly motivated and experienced Restaurant / Nightlife Operations Manager to help lead a fast-paced hospitality venue in Downtown Chicago. This role is responsible for overseeing both restaurant and late-night operations, ensuring guests receive a consistent, high-quality experience while maintaining strong operational and financial performance.

The ideal candidate is an energetic leader who can balance guest satisfaction, team development, and profitability. You will play a key role in maintaining service standards, coordinating staff, and driving revenue through operational excellence and a strong floor presence.

Total Compensation: $120,000 – $140,000

Core Responsibilities:

Operational Leadership:

• Direct day-to-day restaurant and nightlife operations.
• Ensure smooth service flow during both dining and late-night service periods.
• Maintain cleanliness, organization, and presentation standards throughout the venue.

Team Leadership & Development:

• Hire, train, coach, and supervise front-of-house and support staff.
• Schedule labor effectively based on business volume.
• Build a positive, accountable workplace culture that supports performance and retention.

Guest Experience:

• Maintain high service standards and consistent hospitality execution.
• Address guest concerns professionally and resolve issues quickly.
• Monitor service quality and continuously improve the guest experience.

Inventory & Vendor Coordination:

• Manage beverage and food inventory levels.
• Reduce waste and control purchasing costs.
• Coordinate with vendors to maintain product quality and availability.

Compliance & Safety:

• Ensure compliance with health, safety, sanitation, and alcohol service regulations.
• Enforce company policies and responsible service practices.
• Maintain a safe environment for guests and employees.

Financial & Business Performance:

• Review sales and labor reports and manage operating expenses.
• Implement promotions, events, and revenue-driving initiatives.
• Support marketing efforts and local outreach to increase traffic.

Industry Awareness:

• Stay informed on nightlife, bar, and dining trends.
• Introduce new service ideas, menu concepts, and entertainment offerings that align with guest preferences.

Required Qualifications:

• Minimum 3 years of Restaurant and/or Nightclub Management experience.
• Proven ability to lead and motivate hospitality teams.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of service standards, POS systems, and bar/restaurant operations.
• Ability to remain calm and make sound decisions in high-pressure situations.

Preferred Qualifications:

• Degree in Hospitality Management or a related field.
• Food safety and alcohol service certifications.
• Experience with event programming, entertainment scheduling, or high-volume nightlife venues.
• Exposure to sustainability or waste-reduction practices in food and beverage operations.

We are looking for a hands-on leader who thrives in an energetic environment and enjoys being present on the floor, engaging with guests, and developing team members. This position offers an opportunity to make a measurable impact on operations, culture, and guest satisfaction within a well-established Downtown Chicago venue.

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