Job Description

Position Summary

The Mortgage Lending Assistant (MLA) role is designed to provide a variety of administrative services and business development activities for his/her assigned Mortgage Loan Officer(s). This partnership allows the Mortgage Lending Officer (MLO) to cultivate community relationships, manage the file workflow, and provide a seamless mortgage loan process for all members. The true value of the MLA role rests in the incumbent’s ability to create bandwidth and opportunity for the mortgage lending team to help more families experience homeownership.

Duties & Responsibilities

• Serve Texas Tech CU members and co-workers pleasantly and professionally in accordance with Texas Tech CU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
• Answer member inquiries, complaints, and concerns in a timely, effective, and kind manner whether received in-person, online, or by telephone.
• Communicate with the borrower to retrieve all documents necessary to move the loan application smoothly and efficiently through the mortgage workflow process.
• Anticipate processing and underwriting needs and request documents from borrower early in the process.
• Assist assigned MLO with all activity needed to move the loan file through processing, underwriting, closing, funding, and purchasing.
• Follow up on all details and documents in order for loan files to move smoothly through the process.
• Fulfill all loan conditions after loan is underwritten by contacting borrowers and requesting all documentation needed to complete the file for closing.
• Maintain close communication with the MLO so all files close on time, and the member experience lives up to Texas Tech CU standards of excellence.
• Attend and participate in all marketing and business development activities with realtors and other referral partners.

Skills & Qualifications

• Ability to manage multiple projects simultaneously.
• Strong administrative and organizational skills.
• Knowledge of Fannie Mae and Freddie Mac AUS systems.
• Possesses ability to analyze loan based on agency guidelines.
• Ability to calculate income correctly (tax returns, W-2s, paystubs, etc.).
• Ability to analyze bank statements, assets, and sources of cash to close.
• Ability to communicate consistently and manage expectations for members and business partners.
• Experience working in a fast-paced team environment.
• Established presence in the community is preferred to help support Loan Officer in marketing efforts.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations .

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