Job Description

Who we are:

Since 1989, The Neiders Company, headquartered in Seattle, Washington, has been transforming communities and elevating the apartment living experience. With over 85 properties across the Pacific Northwest and Southwest, we combine strategic vision with hands-on excellence. Our team thrives on accountability, legendary service, and creating spaces where residents feel truly at home.

Job Summary:

We are seeking an enthusiastic and energetic Leasing Agent to support our property management teams across four nearby apartment communities, with Arborstone Apartments in Puyallup, WA serving as the home office.

In this role, you will play a key part in driving occupancy by generating qualified prospects, conducting tours, and guiding applicants through the leasing process from initial inquiry to move-in. You will actively sell and renew leases while delivering an exceptional customer experience.

This position requires regular travel between assigned properties within close proximity to provide leasing coverage, support operations, and ensure a consistent, high-quality experience for prospects and residents alike. Above all, you will bring a strong sense of integrity, professionalism, and a passion for customer service.

Leasing & Sales

• Conduct all leasing activities, including tours, phone/email communication, and prospect follow-up.
• Achieve occupancy and leasing KPI targets (closing ratio, traffic conversion, retention
• Explain lease terms, community policies, and pricing clearly and professionally.
• Ensure models, amenities, and office areas are maintained in show-ready condition.

Tenant Screening

• Process rental applications, screening reports, credit/background checks, and verifications.
• Identify potential risks and follow company protocols for approvals and denials.

Customer Service & Resident Relations

• Maintain an upbeat, welcoming, and solutions-oriented approach in all interactions.
• Build rapport with residents to support retention and reduce turnover.
• Assist in resolving resident concerns and escalate issues appropriately.
• Exhibit professionalism, empathy, and cultural awareness with diverse populations.

Marketing & Outreach

• Support online marketing efforts, including posting/updating listings, managing photos, and responding to leads.
• Assist with social media engagement, resident referral campaigns, signage, and outreach marketing strategies.
• Highlight community features, amenities, and value propositions tailored to the target demographic.

Rent Collection Support

• Support rent collection processes by assisting with follow-up communication related to delinquencies.
• Maintain professionalism and compliance in all payment-related conversations.

Maintenance Coordination

• Enter, track, and follow up on maintenance requests through the property management system.
• Partner with the maintenance team to ensure timely communication and issue resolution.

Conflict Resolution

• Handle difficult resident situations with diplomacy, patience, and professionalism.
• De-escalate issues effectively and involve management or law enforcement only when necessary to ensure safety.

Community Outreach

• Engage with local community resources, service providers, and partner organizations when appropriate to support resident needs.

Documentation & Compliance:

• Maintain accurate and organized lease files, notices, communication logs, and resident records.
• Support move-in and move-out processes, including walkthroughs and documentation.
• Ensure compliance with Fair Housing, state/local landlord-tenant laws, and internal policies.

Qualifications:  

• High school diploma or GED required.
• Minimum of 2 years of leasing, sales, or customer service experience; multifamily housing experience preferred.
• Strong verbal and written communication skills with the ability to build rapport with diverse prospects and residents.
• Demonstrated ability to remain professional, composed, and solutions-oriented in a fast-paced environment.
• Working knowledge of Fair Housing regulations and basic landlord-tenant laws, or the ability to quickly learn.
• Proficiency with property management and financial software systems, including experience with Yardi or similar platforms preferred.
• Strong organizational skills with attention to detail and accuracy in documentation.
• Ability to work independently while collaborating effectively with onsite teams across multiple locations.
• Tech-savvy with the ability to quickly learn and navigate property management and financial systems.
• Valid driver’s license, proof of auto insurance, and reliable transportation required.
• Ability and willingness to travel between assigned properties in close proximity to support leasing operations.

Physical Requirements:

• Ability to frequently walk apartment communities, including leasing offices, amenities, parking areas, and grounds.
• Ability to climb stairs and navigate multi-story buildings as part of daily responsibilities.
• Ability to stand, sit, bend, kneel, and reach throughout the workday.
• Ability to lift, carry, push, or pull up to 25 pounds (e.g., files, packages, signage, supplies).
• Ability to operate standard office equipment, including computers, phones, printers, and scanners.
• Ability to work indoors and outdoors, with occasional exposure to varying weather conditions.

Benefits and Perks:

• Medical, Dental, and Vision insurance (eligible after 60 days)
• MetLife Supplemental Insurance options
• Employee Assistance Program (legal, financial, and counseling services)
• 401(k) plan (after 90 days)
• Long-Term and Short-Term Disability options
• 15 PTO days, 8 paid holidays, and 1 floating holiday
• Wellness program and e-learning platform for ongoing development

The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.

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