Job Description

Scheduled Shift: Monday - Friday; 8:30am - 5:00pm

The Leasing Agent is responsible for assisting the Property Manager in providing a fiscally sound, safe, and secure and properly maintained high quality Mental Health Association Oklahoma (Association) property for residents.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Ensure that the business office is opened and secured in a timely fashion. Ensures the business phone is answered in a professional manner and ensures that callers are appropriately connected with staff serving the caller’s request or need.
• Receive and greet potential residents, show available units, encourage applicant occupancy.
• If assigned, shifts duties and responsibilities for short periods of time to assist staff or other departments with special events, duties, or activities as needed.
• Always demonstrates courteous and effective communication skills with staff, board members, volunteers, and general public at all times.
• Establish and maintain a high level of technical expertise in different program regulations, such as Section 8, HOME, Federal Home Loan Bank of Topeka, LIHTC and any other affordable housing programs.
• Order and maintain administrative supplies.
• Compose and prepare routine correspondence and periodic reports; assist with the completion of leasing documents and clerical duties.
• In rent collection procedures, evictions, housekeeping, property and move-in/out inspections, issuance of work orders, filing, and resolving tenant complaints.
• Investigate complaints and handle inquiries from residents regarding all issues relating to the occupancy of the units and related services.
• Monitor the condition of the property to insure the health, safety, and security of the residents, guests, vendors, and employees.
• Ensure that program procedures and all reporting requirements are maintained in accordance with Association standards.
• In planning, organizing, directing, maintaining fiscal reporting, and accounting procedures for the site; preparation of budgets, monitor expenditures.
• Coordinate with other social agencies and entities in the community to provide additional resources to residents.

KNOWLEDGE, SKILLS & ABILITIES:

• Education:
  • High School Diploma or GED required.
  • Bachelor’s degree in social work, Psychology, or a related field
• Experience:
  • Experience with program housing and/or working with persons with mental illness preferred.
  • Leasing experience for a minimum of 1 year required.
• Skills:
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations.
  • Working knowledge of standard PC word processing and spreadsheet software packages. Skilled in respectfully and effectively resolving the problems of difficult people in adverse situations requiring excellent interpersonal relationship talents.

WORK CONDITIONS & PHYSICAL DEMANDS

• Work is performed in climate-controlled office settings, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely.
• Noise level is moderate and includes sounds of normal office equipment (printers, fax machine, phones, etc.)
• No environmental hazards are encountered in normal performance of job duties.
• Work requires a flexible work schedule due to internal and external meetings.
• Occasional travel may be required; must have reliable transportation.
• Must possess valid Oklahoma Driver’s License.
• Physical ability to move 25 pounds or more on occasion.
• Visual and auditory ability to identify and respond to environmental and other hazards of the site and staff behavior.
• Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).
• Ability to climb multiple flights of stairs.
• Ability to safely and properly use office equipment.

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