Director, Customer Care Job at Merck & Co., Omaha, NE

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  • Merck & Co.
  • Omaha, NE

Job Description

Job DescriptionThe Director of Customer Care is a key position in our company transforming our Customer Care organization. This role is responsible for elevating customer experience by evaluating and evolving our customer care model, which has been scaled alongside business growth and acquisitions. The incumbent will ensure internal and external customer journeys are seamless-enabled through a single point of entry and a customer-centric team delivering personalized, high-value interactions alig

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