Job Description
Full-time
Description
The Automotive General Manager oversees all operations within a dealership ensuring profitability efficient operations and exceptional customer satisfaction. This role requires a strategic leader who can manage sales service parts finance and administrative departments while driving growth achieving revenue targets and maintaining compliance with industry standards.
Key Responsibilities:
1. Leadership & Team Management :
- Recruit train and manage department managers fostering a high-performing team culture.
- Set performance benchmarks and conduct regular reviews for employees across all departments.
- Encourage collaboration between sales service finance and parts teams to ensure smooth operations and customer satisfaction.
2. Operations Oversight :
- Monitor and manage day-to-day dealership activities ensuring operational efficiency.
- Oversee inventory management including new and used vehicles parts and service supplies.
- Develop and implement effective processes and procedures for all departments.
3. Financial Performance :
- Analyze dealership financial data and key performance indicators (KPIs) to ensure profitability.
- Develop and manage budgets including expense control and forecasting.
- Drive revenue growth in all dealership departments ensuring alignment with sales targets and market trends.
4. Customer Experience :
- Promote a customer-first culture ensuring high levels of customer service and satisfaction.
- Address and resolve customer complaints or concerns effectively and promptly.
- Implement customer retention strategies including loyalty programs and post-sale follow-ups.
5. Sales Strategy :
- Establish and execute sales strategies to meet monthly quarterly and annual sales targets.
- Develop pricing strategies and promotional campaigns in collaboration with sales and marketing teams.
- Evaluate market trends and competitor performance to identify opportunities and threats.
6. Compliance & Standards :
- Ensure compliance with local state and federal regulations including safety and environmental standards.
- Maintain adherence to manufacturer guidelines and maintain a strong relationship with the brand.
- Monitor internal audits and implement corrective measures when needed.
Required Skills & Qualifications:
- MINIMUM 5 YEARS OF AUTOMOBILE DEALERSHIP MANAGEMENT
- Proven experience in automotive dealership management preferably as a GM Sales Manager or similar role.
- Strong leadership decision-making and interpersonal skills.
- In-depth knowledge of dealership operations including sales finance service and parts.
- Analytical and financial acumen with experience in budgeting and forecasting.
- Exceptional communication and problem-solving abilities.
- Familiarity with Dealer Management Systems (DMS) and CRM platforms.
- Bachelors degree in Business Administration Automotive Technology or related field (preferred).
Key Performance Metrics:
- Achieving and exceeding monthly sales service and financial goals.
- Customer satisfaction scores (CSI).
- Employee satisfaction and retention rates.
- Inventory turnover and management efficiency.
- Compliance with regulatory and manufacturer standards.
We offer a competitive salary and benefits package as well as opportunities for career growth and advancement within our company. If you are a results-driven individual with a passion for the automotive industry we encourage you to apply for this exciting opportunity.
Requirements
MINIMUM 5 YEARS OF AUTOMOBILE DEALERSHIP MANAGEMENT
Key Responsibilities:
1. Leadership & Team Management :
- Recruit train and manage department managers fostering a high-performing team culture.
- Set performance benchmarks and conduct regular reviews for employees across all departments.
- Encourage collaboration between sales service finance and parts teams to ensure smooth operations and customer satisfaction.
2. Operations Oversight :
- Monitor and manage day-to-day dealership activities ensuring operational efficiency.
- Oversee inventory management including new and used vehicles parts and service supplies.
- Develop and implement effective processes and procedures for all departments.
3. Financial Performance :
- Analyze dealership financial data and key performance indicators (KPIs) to ensure profitability.
- Develop and manage budgets including expense control and forecasting.
- Drive revenue growth in all dealership departments ensuring alignment with sales targets and market trends.
4. Customer Experience :
- Promote a customer-first culture ensuring high levels of customer service and satisfaction.
- Address and resolve customer complaints or concerns effectively and promptly.
- Implement customer retention strategies including loyalty programs and post-sale follow-ups.
5. Sales Strategy :
- Establish and execute sales strategies to meet monthly quarterly and annual sales targets.
- Develop pricing strategies and promotional campaigns in collaboration with sales and marketing teams.
- Evaluate market trends and competitor performance to identify opportunities and threats.
6. Compliance & Standards :
- Ensure compliance with local state and federal regulations including safety and environmental standards.
- Maintain adherence to manufacturer guidelines and maintain a strong relationship with the brand.
- Monitor internal audits and implement corrective measures when needed.
Salary Description
$150000 to $300000 per year
Required Experience:
Director
Job Tags
Full time, Local area